Frequently asked questions
Are animals allowed inside the park?
Trained service animals are welcome at our park. Service animals are defined as dogs that are individually trained to do work or perform tasks for people with disabilities. Examples of such work or tasks include guiding people who are blind, alerting people who are deaf, pulling a wheelchair, alerting and protecting a person who is having a seizure, reminding a person with mental illness to take prescribed medications, calming a person with Post Traumatic Stress Disorder (PTSD) during an anxiety attack, or performing other duties. Service animals are working animals, not pets. The work or task a dog has been trained to provide must be directly related to the person’s disability. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals. Miniature horses that have been individually trained to do or perform tasks for people with disabilities will qualify as service animals. If a person’s disability is not apparent, or it is not obvious what services an animal provides, park employees may inquire whether or not the animal is a service animal needed for a disability, and what task(s) the animal is trained to perform. Service animals must be housebroken and remain on a leash or harness and under the control of their handler at all times. Owners are responsible for disposing of their animal’s waste. If a service animal demonstrates aggressive behavior (i.e. excessive barking, snarling, biting, etc,) or poses a direct threat to the health or safety of a guest or employee, the guest will be directed to remove the animal from the park. Service animals are welcome in most locations of the park. However, most of our rides, attractions, and pools are not equipped or designed for, accessibility to service animals. Therefore, a member of your party must be available to stay with the animal while you ride. Service animals are not allowed in the pools, including water features and fountains, or closer than 4 feet to the water on wet decks. Further, the Park has service animal relief areas that are designated on the Park Map for the convenience of guests and their service animals. Service animals must be under the control of their handler while in these areas.
What does NRH2O do to keep the pool water safe for my family?
NRH2O uses the latest in water chemistry controllers in conjunction with trained, certified pool operators to ensure that the water remains clean and sanitized. In addition to the automated testing of the water, NRH2O personnel manually test the water throughout the day to ensure that it is properly treated. To aid in filtration, the park employs advanced filtration methods or filtration additives such as Pulsar (SeaKlear) PRS that are both designed to remove very small particles from the pool systems. This helps to keep the water clean and safe. As an extra layer of protection for all guests visiting the park, NRH2O uses ultraviolet systems (UV) to its filtration areas. UV systems are very effective at inactivating organisms such as Cryptosporidium and actually help provide better air quality around the pool area. Another major benefit is that they work around the clock to continuously assist in keeping the water safe for all guests.
What chemicals are used in NRH2O's pools?
NRH2O uses sodium hypochlorite (the main active ingredient in household bleach) to sanitize the water to keep the pools safe and clean for park guests. To lower the pH of the swimming pool water to required levels, the park uses muriatic acid which is a commonly used chemical in swimming pool operations.
How many guests are required to receive the group discount?
NRH2O requires 10 or more guests to receive a group discount.
How do I add Splash Cash to my account?
Splash Cash can be added to your account at any Point of Sale at the park. At this time, it can not be added via the website. Please keep in mind that we cannot refund unused Splash Cash, but it can be transferred to the next season.
Does NRH2O provide towels for guests?
No, NRH2O does not provide towels. However, if you happen to forget one we have them for sale in the Gift Shop.
Does NRH2O accept donation requests?
How does NRH2O contribute to water conservation efforts?
NRH2O recycles all of its water to conserve as much as possible. The water is continually filtered. At the end of the season, the park removes all of the chemicals and the water is sent back into the area’s water supply to be recirculated. Rather than cooling off at home with sprinklers and hoses, NRH2O provides an environment where people from all over the area can have fun and cool off while conserving water at the same time.
Does NRH2O offer rainchecks?
Please retain your ticket stub. If NRH2O interrupts park operations up to two hours before the posted closing time, guests who are at the park can exchange their ticket stub for a rain check valid for the remainder of the current operating season. Management reserves the right to suspend operation and/or close the park at any time and initiate the raincheck policy. No refunds or early issued rain checks are given.
What type of attire is required at NRH2O?
NRH2O is a family water park, therefore appropriate swimwear is required to participate on all rides and in all pools. Swimwear is defined as an article of clothing, such as a swimsuit, that has been designed to be used in a pool environment. Swimwear should be lined and may not be transparent at any time. Revealing swimwear and thong or t-back swimwear bottoms will not be permitted. No undergarments may be visible at any time. Cotton t-shirts, footwear, denim swimwear and swimwear with hard metal objects cannot be worn on the body contact slides.
What payment types are accepted at NRH2O?
NRH2O accepts Visa, MasterCard, Discover, American Express, and cash at the park. When purchasing online, Visa, MasterCard, and Discover are accepted. NRH2O does not accept personal checks.
Is smoking allowed in the park?
NRH2O is a tobacco-free park following city ordinance #2249; this includes e-cigarettes. Guests must be in the parking lot to smoke.
Are life jackets available at the park?
Life jackets are available free of charge on a first-come, first-serve basis. They will be located at the Guest Service Booth at the front of the park. Only NRH2O life jackets are approved for use on NRH2O body slides and attractions. Please ask a team member if you have any questions.
Is there a discount for guests who are not going to swim?
NRH2O is a participatory park; therefore, we do not offer a discount for those who choose not to swim.
Are lockers available for rent?
What attractions have height or weight restrictions?
• Frogstein’s Splashatory slides have a weight limit of 250 lbs. Cut off jeans, denim clothing, hard metal objects, t-shirts, and shoes cannot be worn on the body contact slides.
Are outside floats allowed in the park?
Outside flotation devices are not permitted as they will cover the water surface of the pools and prevent lifeguards from being able to see the bottom of the pools. Inner-tubes are available free of charge, on a first-come, first-serve basis in the NRH2Ocean and Endless River. The only exceptions will be arm floaties, inflatable baby floats with direct parental contact, and Coast Guard approved lifejackets. Arm floaties must be worn with a lifejacket in the wave pool and the child must be within arm's length of the parent/guardian. The baby floats must have a seat and no hard surfaces. The baby floats will not be allowed in the wave pool.