Visit nrh2o.com/hours for current operating hours. Hours and events are subject to change and cancellation without notice.

In the event of inclement weather, please check our social media (e.g., Facebook) for updates.

Admission is required by all guests entering.

NRH2O is a participatory park; therefore, we do not offer a discount for those who choose not to swim.

Admission for children two years old and under is free.

Discounts are available for seniors 55+, NRH Residents, Military and registered groups of 15+

If the park suspends or closes due to lightning or unsafe weather conditions within two hours of the scheduled closing time, guests will receive a complimentary ticket to return another day.

NRH2O hours and special events are subject to change and/or cancellation without notice and the park may close temporarily due to capacity or special events.

To qualify:

• All guests must be present at the time rainchecks are being issued.

• Guests receiving rainchecks must have all their belongings and be outside of the park.

• Proof of admission for that day is required.

• Only ticket holders will receive a raincheck.

• Refunds are not issued for weather-related suspensions or park closures.

• If your tickets were unused due to a weather closure, they will remain valid for the rest of the current operating season.

Empty plastic or metal refillable bottles are allowed (no glass).

Bottles may be filled after entry into the park.

No glass containers, knives, alcohol, or restaurant-prepared food/beverages (e.g., pizza boxes, fast food, or gas station drinks) are allowed in the park. Guests can take prohibited items back to their vehicle or throw them away; the park does not hold items.

Please be prepared to have all bags and coolers checked before entry.

Coolers (60 quarts/28” x 18” x 18” or smaller) are welcome at no additional charge. Coolers larger than 60 quarts are subject to a $30 cooler fee.

Any bag, cooler, wagon, or container with food and beverages is subject to a cooler fee. One cooler, bag, or container of food allowed per ticket or passholder.

For added safety, ice must remain bagged until after cooler check.

Team members must be able to see all items and to the bottom of coolers. Leaving ice bagged until after you enter the park helps our team members easily and quickly search your cooler.

• Keep ice in original packaging

• Place ice in bags, such as Ziploc

• Use cold packs​

Alcohol, tobacco, e-cigarettes, and illegal drugs are not permitted and will result in removal.

Tobacco use, including e-cigarettes, is only permitted in the parking lot.

Guests are not permitted to stick items into the ground such as, but not limited to, tents, chairs, or umbrellas.

Lounge chairs are provided on a first come, first serve basis. Guests are welcome to bring folding chairs for their personal use.

NRH2O is a family water park; therefore, proper swimwear is required to participate in all rides and in all pools.

Family-friendly swimwear is required.

Swimwear should be lined and may not be transparent at any time.

Revealing swimwear and thong or t-back swimwear bottoms will not be permitted.

No undergarments may be visible at any time.

Swimwear is defined as an article of clothing, such as a swimsuit, that has been designed to be used in a pool environment.

Form-fitting rash guards are allowed on the body contact slides. Cotton t-shirts, footwear, cut-off jeans, denim swimwear and swimwear with hard metal objects cannot be worn on the body contact slides.

For sanitary reasons, individuals wearing diapers will be required to wear swim diapers (sealed covering) in all pools. Proper swimwear is required by all guests wearing swim diapers.

NRH2O reserves final approval and the right to refuse any garments and swimwear.

Coast Guard approved life jackets are provided free of charge inside the park.

Outside flotation devices are not permitted as they will cover the water surface of the pools and prevent lifeguards from being able to see the bottom of the pools. The only exceptions will be arm floaties, inflatable baby floats with direct parental contact, and Coast Guard approved lifejackets. Arm floaties must be worn with a lifejacket in the wave pool and the child must be within arm's length of the parent/guardian. The baby floats must have a seat and no hard surfaces. The baby floats are not allowed in the wave pool.

Inner-tubes are available free of charge, on a first-come, first-serve basis in the NRH2Ocean and Endless River.

Fins and snorkels are not allowed.

• NRH2O is not responsible for lost or stolen items left unattended; lost and found is located at Guest Services.

• Lockers can be rented from kiosks located in the locker bank. Kiosks take credit/debit cards and cash. Lockers do not give back change; if paying with cash, you need to have exact cash or make change in the Gift Shop prior to renting a locker. There are three locker sizes available:

Monday – Thursday Friday – Sunday (Holidays)

Small (9″w x 11″h x 20″d) $14 $15

Medium (9″w x 17″h x 20″d) $16 $20

Large (15″w x 23″h x 20″d) $20 $25

Please follow all posted rules and staff instructions. Specific ride information is available at the ride and at Guest Services.

NRH2O recommends that guests 14 years old or younger be accompanied by an adult at all times. It is not permissible to leave vulnerable adults unattended.

Disruptive behavior, harassment, or unsafe conduct may result in removal without refund.

Rules and regulations are subject to change without notice.

If you have any questions or concerns regarding any park rules or regulations, please visit Guest Services.

Management reserves the right to refuse admission or eject any person without refund whose conduct is deemed by management to be disorderly or who fails to comply with posted rules and policies.

NRH2O would like to remind all guests of the following “P-L-E-As” for parents as provided by the Centers for Disease Control & Prevention (CDC):

• PLEASE don’t swim when you have diarrhea, especially kids in diapers.

• PLEASE don’t swallow the pool water.

• PLEASE wash your hands with soap and water after using the toilet and changing diapers.

• PLEASE take your kids on bathroom breaks often.

• PLEASE change diapers in a bathroom, not at poolside.

• PLEASE wash your child thoroughly with soap and water before swimming.

No cameras (video, still, cell-phone, smartphones, etc.) are allowed on any rides at any time. No exceptions.

Any camera mounted to a vehicle, drone, cart, scooter or other moving objects are not permitted.

Please follow all posted rules and staff instructions. Specific ride information is available at the ride and at Guest Services.

Frogstein’s Splashatory slides have a weight limit of 250 lbs. Cut off jeans, denim clothing, hard metal objects, t-shirts, and shoes cannot be worn on the body contact slides.

Tadpole Swimming Hole, Children’s Activity Slides, and Lily Pads and Logs have a height maximum of 48″ tall. Parents/guardians can ride the yellow activity slide with their child.

Viper riders must be at least 48” tall. The Viper is recommended for only 2 to 3 guests, under 550 lbs in total weight. Riders must weigh at least 70 lbs to ride individually. Riders weighing more than 250 pounds must ride individually.

Double Dipper and Purplepalooza riders must be able to fit and ride in the tube on their own; they may not sit in the lap of another guest.

Accelerator riders must be at least 42” tall and less than 250 lbs.

Blue Sky, Thunder, Riggamaroll, and Sidewinder riders must be at least 48″ tall and under 300 lbs. to ride.

The bearer of the ticket or pass relinquishes to NRH2O the right to use his or her photo in advertising and/or sales promotions, including but not limited to social media, print, video, or television, without remuneration.

All sales are final. Admission tickets are non-refundable.

Season pass changes or refund requests must be emailed to info@nrh2o.com within 30 days of purchase.

If approved, refunds will be reduced by any used days at the full general admission price and any redeemed entitlements will be deducted from the amount refunded.

Trained service animals are welcome at our park. Service animals are defined as dogs that are individually trained to do work or perform tasks for people with disabilities. Examples of such work or tasks include guiding people who are blind, alerting people who are deaf, pulling a wheelchair, alerting and protecting a person who is having a seizure, reminding a person with mental illness to take prescribed medications, calming a person with Post Traumatic Stress Disorder (PTSD) during an anxiety attack, or performing other duties. Service animals are working animals, not pets. The work or task a dog has been trained to provide must be directly related to the person’s disability.

Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals. Miniature horses that have been individually trained to do or perform tasks for people with disabilities will qualify as service animals. If a person’s disability is not apparent, or it is not obvious what services an animal provides, park employees may inquire whether or not the animal is a service animal needed for a disability, and what task(s) the animal is trained to perform.

Service animals must be housebroken and remain on a leash or harness and under the control of their handler at all times. Owners are responsible for disposing of their animal’s waste.

If a service animal demonstrates aggressive behavior (i.e. excessive barking, snarling, biting, etc,) or poses a direct threat to the health or safety of a guest or employee, the guest will be directed to remove the animal from the park.

Service animals are welcome in most locations of the park. However, most of our rides, attractions, and pools are not equipped or designed for, accessibility to service animals. Therefore, a member of your party must be available to stay with the animal while you ride. Service animals are not allowed in the pools, including water features and fountains, or closer than 4 feet to the water on wet decks.

Further, the Park has service animal relief areas that are designated on the Park Map for the convenience of guests and their service animals. Service animals must be under the control of their handler while in these areas.

NRH2O uses sodium hypochlorite (the main active ingredient in household bleach) to sanitize the water to keep the pools safe and clean for park guests.

To lower the pH of the swimming pool water to required levels, the park uses muriatic acid which is a commonly used chemical in swimming pool operations.

NRH2O uses the latest in water chemistry controllers in conjunction with trained, certified pool operators to ensure that the water remains clean and sanitized.

In addition to the automated testing of the water, NRH2O personnel manually test the water throughout the day to ensure that it is properly treated.

To aid in filtration, the park employs advanced filtration methods or filtration additives such as Pulsar (SeaKlear) PRS that are both designed to remove very small particles from the pool systems. This helps to keep the water clean and safe. As an extra layer of protection for all guests visiting the park, NRH2O uses ultraviolet systems (UV) to its filtration areas. UV systems are very effective at inactivating organisms such as Cryptosporidium and actually help provide better air quality around the pool area. Another major benefit is that they work around the clock to continuously assist in keeping the water safe for all guests.

NRH2O recycles all of its water to conserve as much as possible. The water is continually filtered.

At the end of the season, the park removes all of the chemicals and the water is sent back into the area’s water supply to be recirculated.

Rather than cooling off at home with sprinklers and hoses, NRH2O provides an environment where people from all over the area can have fun and cool off while conserving water at the same time.

Each organization is allowed one donation per year. Please visit www.nrh2o.com/donation to submit your request. You will need a letter of request on your organization’s letterhead in PDF or Word format to upload at that time. The letter needs to include contact information (including an email address), date of the event, and what the tickets will be used for.

If your request is approved, you will receive an email when it’s ready to be picked up or you send a self-addressed, stamped envelope to:

NRH2O Family Water Park

Attn: Donations

9001 Boulevard 26

North Richland Hills, TX 76180

Please allow up to 6 weeks for a response.