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COVID-19 Safety Protocols

Last summer is in the past and we’re back to having fun in 2021!  NRH2O is all about making summer memories that last a lifetime.   Some aspects of your visit this season will look a bit different.  The following will answer questions that you may have and highlight temporary changes to your park visit. The safety of our guests and team members is always our top priority.


  • Per CDC guidelines and for your safety, mask and face coverings may not be worn on the attractions or while in the water.  Masks are recommended but not required in the rest of the facility.  It is recommended for you to wear masks over your nose and mouth in public areas where social distancing is difficult to maintain for your safety and the safety of others.  These areas may include entry and exit, food and beverage ordering and pickup, lockers, restrooms, and retail areas. 

  • We are not currently planning to require reservations for the 2021 season.  As needed, management may temporarily stop allowing new guest entries due to crowd size. 

  • Guests are guided by signs and markers to stay at least six feet from others and limit interactions with those who are not in their party.  Seating areas have been set up to allow guests to keep a safe distance from one another.  Please note:  Social Distancing is a shared responsibility between our guests and the park.  We provide guidance, but we count on our guests to follow this guidance in order to maintain the safest conditions for all guests and team members.

  •  All team members go through comprehensive daily health screenings prior to entering the facility.  Our team members understand the importance of maintaining a safe and healthy workplace and experience for our guests.  

  • Hand sanitizing stations are located throughout the facility.  Guests and team members are encouraged to wash their hands frequently and use hand sanitizer. 

  • Enhanced cleaning protocols will be in place throughout the park and in all aspects of our operations including guest areas and services, restrooms, attractions, team member locations, and more.  Seating areas will also have enhanced and ongoing cleaning. 

  • We will continue to maintain our commitment and focus on providing outstanding water standards and practices, including the added benefit of secondary disinfection systems on all of our attractions.   

  • There is no evidence COVID-19 can be spread to humans through the use of pools and hot tubs, according to the CDC.  The CDC also states that chlorinated water inactivates the coronavirus.

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Social Distancing

Social Distancing is a shared responsibility between our guests and the park.

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Staff Protocols

All NRH2O staff go through daily health screenings and are required to wear a mask.

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Hand Sanitizing Stations

They are conveniently located hand sanitizing stations located throughout the entire park.

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