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RELEASE OF LIABILITY

By participating in any individual or group activity sponsored by the City of North Richland Hills (“City”) or occurring at a NRH2O Family Water Park (NRH2O), a City-owned facility—or by allowing my child to participate—I voluntarily assume all risks associated with such participation.

 

I hereby release and discharge the City, its officers, employees, contractors, and volunteers from any and all claims, liabilities, or damages, including illness or injury, that may result from participation, and I waive any right to bring legal action related thereto.

 

PAYMENT VERIFICATION AND AUTHORIZATION POLICY

To prevent fraud and unauthorized transactions, all purchasers must provide the original credit card used for the transaction along with a matching valid government-issued photo ID to verify card ownership and authorization. We reserve the right to refuse service, delay fulfillment, or cancel any order that cannot be verified to our satisfaction. By completing a purchase, the cardholder (“Purchaser”) acknowledges and agrees that:

• They are the authorized user of the credit card submitted.

• They consent to providing any requested verification documentation.

Any attempt to dispute a valid charge, submit a chargeback without legitimate cause, or engage in fraudulent activity may result in permanent restriction from future purchases and may be pursued to the fullest extent of the law.

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Fraudulent chargebacks are considered theft and will be reported accordingly.

 

STRICT NO-CHARGEBACK POLICY

By completing any purchase, the cardholder (“Purchaser”) expressly agrees not to initiate a chargeback or payment dispute for services or access already rendered.

Unauthorized chargebacks are considered a breach of contract and may constitute fraud under federal and state law. The City will take legal action and report such activity to the appropriate financial institutions and fraud authorities.
Chargebacks made in contradiction to these policies—particularly after pass usage, access to the facility, or participation in an activity—will be disputed to the fullest extent, and any incurred costs will be pursued for recovery, including but not limited to attorney fees, collection agency involvement, and account bans.

 

FRAUD WARNING
Attempting to reverse legitimate transactions via your bank or credit card provider after receiving services constitutes fraud and will be met with civil and/or criminal legal action. The City cooperates fully with banks, credit card issuers, law enforcement, and fraud prevention authorities.

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CANCELLATION & REFUND POLICY
I. Single-use tickets (including general admission, group, birthday, and consignment) are non-refundable, but may be used on any regular operating day of the current season.

II. Reserved seating & birthday parties (including picnic tables, cabana island, bungalows, cabanas, luxury loungers and any associated food and beverage add-ons) are refundable only if canceled 7+ days prior to the scheduled date.

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If canceled less than 7 days in advance, a store credit will be issued, valid for the current season only.

III. Memberships (season, greatest value and extreme pass holders) may request a membership refund within 30 days of purchase. All refund requests must be made in writing to info@nrh2o.com. Refund requests submitted after this 30-day window are non-guaranteed and are granted at NRH2O's sole discretion. Refunds will be subject to a per-day usage deduction at the full single-day admission rate:

• $33.99/day for general admission

• $24.99/day for resident admission

Refunds will not be issued for:

• Expired memberships

• Unused time that has elapsed prior to the date of the refund requested.

Deadline for all refund/transfer requests:

Under no circumstances will a refund will be issued after September 15th of the current operating season. Any refund request must be made in writing to info@nrh2o.com on or before September 15, 2025. No requests accepted via phone, in person, or standard mail.

Refund Method:

For purchases made by credit card, refunds must be returned to the original card used at the time of purchase. If the original card is unavailable, a store credit will be issued, valid for use during the current season only. No refunds will be made to alternative cards or methods. Cash refunds are not provided under any circumstance. Refunds are NOT available via chargeback or financial dispute through the card issuer.

 

MEMBERSHIP TRANSFER

Pass Holders may transfer their pass to another individual if the pass has not been processed or used, during the current operating season only.

 

ACTIVITY AND PHOTO RELEASE

By entering NRH2O or participating in programs offered by the City of North Richland Hills, I grant permission to the City and NRH2O to capture and use photographs or video footage of myself or my child for promotional purposes in City publications, advertisements, or social media.

 

CODE OF CONDUCT
NRH2O strives to provide an environment that is welcoming, comfortable and safe for all guests. At all times, guests shall follow all written rules and guidelines as well as verbal directions and instructions by team members.

 

Behaviors displayed or deemed unacceptable on NRH2O property may result in removal from NRH2O without refund. All guests are required to conduct themselves in a manner that does not interfere with another person’s enjoyment of the facility. Guests are to refrain from behavior and language that is abusive, threatening or disruptive to others. Guests shall refrain from harassing other guests or staff (this includes, but is not limited to, photographing, touching, following, stalking, invasion of personal space, or staring).

NRH2O recommends that guests 14 years old or younger be accompanied by an adult at all times. It is not permissible to leave vulnerable adults unattended.

NRH2O is a substance-free environment. The use of all alcohol, tobacco, e-cigarettes, and illegal drug use will not be tolerated and will result in removal from NRH2O without refund. Any illegal activity will result in removal from NRH2O and law enforcement intervention will be pursued.